Frequently Asked Questions

Q. Can I purchase Domain Names thru your site?
A. At this time we don't sell domain names directly thru the site however we can provide them. Soon we WILL be adding this feature to our site. Domain names generally run for $18 canadian for each domain name on a yearly basis.

Q. What is a domain name and why do I need one?
A. A domain name is your own www.yournamehere.com (or .ca, .info, .org, .net, etc...) and honestly you DON'T NEED one. You will however probably want one. We provide hosting to members who do NOT purchase/have domain names by setting them up at either http://www.umstudios.com/membernamehere. or at http://membername.umstudios.com.

Q. Can I host friends?
A. Yes, you may host your friends. You can do nearly anything you want within your alloted space and bandwidth. for example if you have an account with 100Mb of space, your only using 50Mb, and your friend needs 10Mb, then go for it. However if you find that your hosting many friends, you might consider contacting us for a reseller account, as you can not only give them their own Cpanel accounts, and full segregated access, you can also make a tidy profit.

Q. How long does it take to setup my account?
A. Your account will be setup within 48 hours of ordering.

Q. Are there any hidden costs, or setup fees?
A. There are NO hidden fees, We don't have setup fees fro most normal accounts, any account that would have a setup fee would be clearly marked as having such. Keep in mind that some people don't realise that having a web site hosted only gives it a place to live, run, whatever it needs to perform, however it does not give it a domain name (www.whatever.com), We do also allow very inexpensive yearly solutions for domain names, and we have options for subdomaining (ex. www.yourname.umstudios.com) at NO additional cost.

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using
our file manager as well as the ability to setup cron jobs. There may be special circumstances for larger accounts, however this is an unusual circumstance for someone needing these options.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel. (as well as other ways if you prefer.)

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail for this information. if you have lost your welcome email you can email us requesting your dns. However if you are willing to take a slight risk (as we do not certify that all accounts use these servers), in most cases the name servers would be ns1.umstudios.com and ns2.umstudios.com. (you can always ping those two domains if you need IP addresses)
 

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel,
Or you can visit the Member's Area.

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management
you will see a place to manage and add sub-domains.


FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here. We have also had good experience with CuteFTP, and if you don't wish to download any additional software, you CAN use the latest version of Internet Explorer to access your sites FTP, however permissions options may not be reliable and this method is reccomended for basic file transfer only..

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder. Files uploaded to the public_ftp folder are not web page accessable, and are intended for clients wanting FTP server access (which is probably also included in your account if you want it). files uploaded directly into your account and not into the public_html folder, will not be live on your site and will be privately stored for you, this still counts toward your webspace quota, however we do not only allow this, we encourage this as a great place to store small but important files that you don't want publicly available to the internet but need to keep backed up away from home.

>Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
 

Paths

 Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar.
You will now login to your cpanel and create a subdomain to go to the address you just copied.

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases.
After your database is created you can manage it from phpmyadmin.
This can be found at the very bottom of the MySQL page.


Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing 

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days,
and we process your refund in less then 48 hours or contact you with the reasons why you are not
eligable for the 30 day money back guarontee. Keep in mind that the 30-day money back guarontee only applies to hosting, not to domain name fees.

Q. How do I make a payment?
A. Payments may be made via PayPal to thefakenet@umstudios.com.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password,
and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL

Q. What is the difference between shared ssl and private ssl?

A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?

A. Please email to do so.

Q. I'm going to purchase my own ssl what do I need to know?

A. Our servers are Apache + Mod SSL If you require assistance from us to install it there
may be an installation fee depending on your needs (usually ranges from $30.00 and up).

Q. How do I transfer a ssl?

A. Every place that sells ssl's has a different transfer procedure.
You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A. To create a sub domain cpanel asks for the name you wish to use.
MAKE SURE the subdomain name you give it doesn't have a folder already named that name.
If it does the sub will not work.
Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test.
If I already have a folder in my ftp named test I need to delete it or rename it to
something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?

A. If you were to purchase a domain name for your site. Say, www.umstudios.com. "umstudios" would be your domain name. "www" would be the subdomain. "WWW", "FTP", "MAIL" are default subdomains that quite often point to the same server as the domain. However our Cpanel software allows you to host several different websites using multiple subdomains, where "www.umstudios.com" might be a primary site, "www2.umstudios.com" or "dyndns.umstudios.com" might be extra sites, services, or programs.

Addon Domains

Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp. Similar to how Subdomains work, except that a new domain is pointing to it.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!You cannot create an addon domain if your dns hasn't proprograted to the server already.
So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.A. There are three fields cpanel asks for when creating an addon domain.1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp.
MAKE SURE that the name you give it doesn't already have a folder.
Example... If you want to give it the username chris. You cannot have a folder in your account named chris already.
If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!! 3. "Password:" fill in any password you want here. 

Q. Help I added an addon domain why did it say subdomain added?!!?

A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name.
It is only called a subdomain when in fact it is an addon domain